Return Policy

At Kielbasa Factory, we strive to ensure your satisfaction with every purchase. Please review our return policy below:

1. Return Eligibility

1.1. Perishable Goods: Due to the nature of perishable goods (e.g., fresh produce, dairy, meat), we do not accept returns on these items unless they arrive damaged or spoiled.

1.2. Non-Perishable Goods: Non-perishable items (e.g., canned goods, packaged foods) can be returned within 14 days of purchase, provided they are unopened and in their original packaging.

2. Damaged or Spoiled Items

2.1. If you receive a damaged or spoiled item, please contact us within 48 hours of delivery at (240) 453-9090 or kielbasafactory@hotmail.com. Provide your order number and a photo of the damaged or spoiled item.

2.2. We will arrange for a replacement or a refund for the affected item(s).

3. Return Process

3.1. To initiate a return for eligible items, please contact our customer support team at (240) 453-9090 or kielbasafactory@hotmail.com with your order number and reason for the return.

3.2. Once your return request is approved, we will provide you with instructions on how to return the item(s).

4. Refunds

4.1. Refunds will be processed back to the original payment method used during the purchase.

4.2. Please allow 5-7 business days for the refund to appear on your account after we receive the returned item(s).

5. Shipping Costs

5.1. Shipping costs for returning non-perishable items are the responsibility of the customer, unless the return is due to a damaged or spoiled item.

6. Contact Us

6.1. If you have any questions or concerns about our return policy, please contact us at (240) 453-9090 or kielbasafactory@hotmail.com.