Shipping & Payment Info

Shipping Policy

Kielbasa Factory is dedicated to delivering your orders promptly and securely. Please review our shipping policy below:

Processing Time:

• All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates and Delivery Estimates:

• Shipping charges for your order will be calculated and displayed at checkout.
• We use UPS for all our shipping needs. Delivery times may vary based on your location and the shipping method selected at checkout.

Domestic Shipping:

• Standard Shipping: 6-8 days (excluding processing time)
• Expedited Shipping: 2-3 days (excluding processing time)
• Overnight Shipping: 1 day (excluding processing time)

International Shipping:

• We currently do not offer international shipping. (Or, if you do, provide details on international shipping options and estimated delivery times.)

Order Tracking:

• Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the UPS tracking system.

Shipping Address:

• Please ensure that your shipping address is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Shipping Delays:

• While we strive to ensure timely delivery, there may be occasional delays due to factors beyond our control (e.g., weather conditions, carrier delays). We appreciate your understanding and patience.

Damaged or Lost Packages:

• If your package is damaged or lost during transit, please contact us immediately at (240) 453-9090. We will work with UPS to resolve the issue as quickly as possible.

Contact Us:

• If you have any questions or concerns about our shipping policy, please contact us at (240) 453-9090 or kielbasafactory@hotmail.com.

Thank you for shopping with us!

Payment Policy

Kielbasa Factory is committed to providing you with a seamless and secure shopping experience. Please review our payment policy below:

Accepted Payment Methods: We accept the following payment methods through our Clover payment system:

• Credit/Debit Cards: Visa, MasterCard, American Express, Discover
• Digital Wallets: Apple Pay, Google Pay
• Clover Gift Cards

Payment Security: Your payment information is processed securely through Clover’s encrypted payment gateway. We do not store any of your credit card details on our servers. Clover complies with PCI DSS (Payment Card Industry Data Security Standard) to ensure your data is protected.

Order Confirmation: Once your payment is successfully processed, you will receive an order confirmation email with your order details. Please keep this email for your records.

Billing Information: Please ensure that your billing information matches the information on your credit card statement to avoid any delays in processing your order. If there are any discrepancies, we may contact you for verification.

Payment Issues: If you encounter any issues during the payment process, please contact our customer support team at (240) 453-9090 or kielbasafactory@hotmail.com. We are here to assist you and ensure your order is completed successfully.

Refunds and Returns: For information on refunds and returns, please refer to our Refund and Return Policy. Refunds will be processed back to the original payment method used during the purchase.

Currency: All transactions are processed in US dollars. If you are making a purchase from outside the United States, your bank may charge additional fees for currency conversion.

Contact Us: If you have any questions or concerns regarding our payment policy, please feel free to contact us at [(240) 453-9090 or kielbasafactory@hotmail.com.

Thank you for shopping with us!